Privacy Policy

1. Who We Are

Newcastle IVF ("we", "our", "us") is an independent referral service that connects individuals with HFEA-registered fertility specialists in the Newcastle and North East area. We are not a medical provider. This website is operated at newcastleivf.co.uk.

2. Information We Collect

When you submit an enquiry through our website, we collect:

• Your full name
• Email address
• Phone number
• Treatment interest
• Any additional message you choose to provide

We also collect basic analytics data including your IP address, browser type, and pages visited, using cookies and similar technologies.

3. How We Use Your Information

We use your personal information to:

• Pass your enquiry to a relevant HFEA-registered fertility specialist
• Respond to your enquiry and provide requested information
• Improve our website and services
• Comply with legal obligations

4. Sharing Your Information

Your enquiry details are shared only with the HFEA-registered fertility specialist or clinic that we refer you to. We do not sell, rent, or share your personal information with any third parties for marketing purposes. We may share information if required by law or to protect our legal rights.

5. Data Security

We take reasonable measures to protect your personal information from unauthorised access, use, or disclosure. All data is transmitted securely via HTTPS encryption. However, no method of transmission over the internet is 100% secure.

6. Cookies

Our website uses cookies to improve your browsing experience and collect analytics data. You can manage your cookie preferences through your browser settings. Essential cookies are required for the website to function properly. Analytics cookies help us understand how visitors use our site.

7. Your Rights

Under UK data protection law (UK GDPR), you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to processing of your data
• Request restriction of processing
• Data portability

To exercise any of these rights, please contact us using the enquiry form on our website.

8. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, typically no longer than 24 months from the date of your enquiry, unless required by law to retain it longer.

9. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those sites. We encourage you to read the privacy policies of any external websites you visit.

10. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

11. Contact

If you have any questions about this privacy policy or how we handle your data, please contact us through the enquiry form on our Contact page.